Privacy Policy

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

1.1 Personal Information

When you use PetGo Transport, we may collect the following personal information:

• Account Information: Name, email address, phone number, profile picture
• Pet Information: Pet names, breeds, ages, medical information, vaccination records
• Location Data: GPS location when using our transportation services
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communication Data: Messages, feedback, and support requests

1.2 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our Service:

• Device Information: IP address, device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent on services
• Location Data: Approximate location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy below

2. How We Use Your Information

We use the information we collect for various purposes:

Purpose	Description
Service Provision	To provide, maintain, and improve our pet care services
Communication	To send service updates, notifications, and respond to inquiries
Safety & Security	To ensure the safety of pets and verify service providers
Payment Processing	To process payments and prevent fraud
Analytics	To analyze usage patterns and improve our services
Marketing	To send promotional materials (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Service Providers

• Pet care providers (groomers, veterinarians, transporters)
• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics)

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage and backup systems
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary:

• Active Accounts: While your account is active and for 2 years after deactivation
• Service Records: 7 years for financial and service records
• Analytics Data: 26 months for aggregated analytics
• Legal Requirements: As required by applicable laws and regulations

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

7. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We ensure appropriate safeguards are in place for international data transfers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how visitors interact
• Functionality Cookies: Remember your preferences
• Targeting Cookies: Used for advertising purposes

9.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.